JERGENS INDUSTRIAL SUPPLY ANNOUNCES PROMOTION OF CHARLES O'HARA TO POSITION OF CUSTOMER SERVICE MANAGER
New position in JIS is part of roadmap for expansion.
Cleveland, Ohio - July 15, 2011 - Jergens Industrial Supply (JIS) is pleased to announce the promotion of Charles O’Hara to the position of Customer Service Manager. Charles is a 14-year veteran at JIS with over 22 total years of experience in the customer service environment. Charles began his career in ground level customer service positions, gaining a firm handle on what it takes to provide the highest quality of customer service at JIS. His development of vast product and job knowledge has led him into this technical lead position within JIS.
The customer service manager position has been newly created as part of the JIS one-year roadmap for success strategy plan. This comes on the heels of Jergens Industrial Supply’s acquisition of the cutting tools and industrial supplies division of long-time competitor The George Whalley Company (GWC) in late 2010. The acquisition and resulting incorporation of GWC employees into the JIS team made it clear that a new streamlined structure in the customer service department was necessary for continued success and growth for all stakeholders – customers, vendors, JIS employees, and incoming GWC employees.
"We are excited that Charles accepted this new position. JIS is aggressively moving forward with the mission of providing the best customer service in the industry through re-designing and streamlining the structure of the company’s customer service team. We are excited to promote such a talented and knowledgeable person from within our ranks to manage our customer service department,” noted Matt Schron, JIS divisional manager.
As customer service manager, Charles will play a key role in day to day management of customer service issues, creating policies and procedures, creating and providing technical training to customer service team members to improve product knowledge, and working to improve customer service response time and coverage.
About Jergens Industrial Supply
Jergens Industrial Supply is Ohio’s largest, most technical distributor of metalworking products, with quick delivery and a 1,000-square-foot showroom representing over 300 of the top manufacturers in the United States. It is a division of Jergens, Inc., one of the world’s largest manufacturers of standard tooling components, vices, and other workholding equipment.